FAQ

  • ORDERING
  • DELIVERY & SHIPPING
  • RETURNS
  • PAYMENTS AND FINANCIAL PLANS
  • CUSTOM ORDERS
  • RING SIZING
  • CHANGE OR CANCEL AN ORDER

How do I palace an order?

Once you have decided to purchase a piece, select your ring size from the drop-down menu, choose the material and gemstone you would like the ring to be made in/with (if applicable), and then click “Add to Cart.”

Your item will be added to your Shopping Cart and a slide-in screen will appear on your right with the items in your cart and the subtotal amount at the bottom. You can view your Shopping Cart at any time in the upper right corner of the site.

Once you are ready to place your order, simply click the shopping bag icon in the upper right corner and click the checkout button below to continue. The next steps will ask for information including your email, shipping address, and payment details to finalize your order. If at any time you have difficulties finalizing your order, please contact us at info@minimalistjewels.com so we can help you.

This is a gift, can my order be gift-wrapped?

If you would like us to include a gift note in the parcel, please include your message with your order.

Can I custom design an engagement and wedding ring?

we specialize in custom pieces. The core of our brand is in customized works for our lovely clients. Let us help you create a special engagement ring, wedding band, or piece of fine jewelry.

To start the process of your custom engagement ring, please contact us at custom@minimalistjewels.com

I need help placing an order.

If you are having trouble placing an order and haven't found the solution to your problem on this FAQ page, please contact our customer service at info@minimalistjewels.com.

Can I order multiple rings and only keep one I like and return the others?

We want you to find the perfect ring for you. Unfortunately, we cannot send you multiple rings.

We craft our jewelry according to your exacting wishes. There is a responsibility on your end as a customer to find the correct ring size and choose the ring that matches your aesthetic to make sure your ring is perfect for you. Because of this, no such returns are possible.

Can I engrave my rings and bands?

Yes, of course! The engraving fee is $10 USD for all our wedding bands. If you would like to add an engraving to your ring, please purchase the engraving fee here.
All rings are handmade and have a processing time of 1-2 weeks, What does this mean?
A processing time of 1-2 weeks means that once you place your order, it takes 1-2 weeks for your item to be made and then shipped with India Post International, DHL Express, and others also.

What COUNTRIES DO YOU DELIVER TO?

We offer free and trackable shipping worldwide. And Express Shipping Fee is $40.

What address details do I need to include in the delivery?

To receive your package safely, you will have to include: your full name, building and street address, city, state/province, postal/zip code (if applicable), and your phone number. These details are necessary for delivery. Please provide accurate address details to avoid any unnecessary delivery delays.

When can I expect my order to be delivered?

Our current production time is 1-2 weeks. After the item is made, it is then shipped with India Post International, or DHL Express and can be delivered within 7-10 business days. For more details on the shipping and delivery timeline, please see here.

How Can I Track My Order?

After your order has been shipped with India Post International DHL Express, you will receive a confirmation email with your tracking number. You can track the package using the link provided, or enter your tracking number here to see where the package is at any time.

Can I Ship To an Address that is different from my billing address?

Yes! When placing an order, you may leave both a billing and a shipping address. If you would like the shipping address to be different than your billing address, simply specify it at checkout.

Can I Return a custom-designed piece?

All of our custom-made pieces are considered final sales and cannot be returned.

What is your Return And Exchange Policy?

All of our custom-made pieces are considered final sales and cannot be returned.

What Payment methods are available?

We accept payments via credit cards or PayPal. You can also pay with

Can I custom design Weddings & Engagement Rings?

Yes, Our business is custom-made engagement rings, and we are more than happy to work with you to create a completely original ring or personalize the piece to fit your style. Please contact us for all inquiries regarding custom work.

How does the process of designing a custom piece work?

Yes, Our business is custom-made engagement rings, and we are more than happy to work with you to create a completely original ring or personalize the piece to fit your style. Please contact us for all inquiries regarding custom work.

I don’t know my ring size. How can I measure my ring size?

We make it easier for you to determine your ring size with our ring sizing guide here. Follow the instructions to find your perfect fit.

Can the Ring be made in all sizes?

All of our rings can be made in the size you need. If you don't see your ring size, please leave it in the notes box at checkout.

I placed my order a while ago but I would like to change the ring size.

Please send your correct ring size as soon as possible along with your order number so we can change it before it is made.

I just place my order but I would like to change the mail side stones used.

If you would like to change the main side stone to the ring you just purchased, please contact us immediately at . Any changes regarding the stones can affect the processing time and result in additional charges depending on the stones used.